Hi Elise,
If an installment payment is not made on the scheduled due date, we will contact you to provide an opportunity to reattempt the payment or schedule the payment for a different date. If you foresee an issue with making a successful payment on your scheduled repayment date, please contact our Customer Service department at 0800-635-0841 or contact our Live Chat team by clicking the Live Chat link on the right side of the homepage. We will be happy to review your account in order to confirm what adjustments we can make to assist you at this time.
Hope this helps!