Pounds to Pocket strives for customer satisfaction. And for the vast majority of the time, we achieve just that. But we also understand that on occasion our service does not perform as you intended. And as a result, we’d like to be afforded the opportunity to rectify any issues you have experienced.
Our goal is 100% customer satisfaction and whilst we can’t always achieve that, sometimes due to factors outside of our control, we’ll make sure we review and try and resolve any complaint you may have.
If you have experienced an issue with our service or something wasn’t described to you in a clear and transparent manner, you should let us know immediately.
All of the Pounds to Pocket support staff are based in the United Kingdom and are well-experienced in dealing with common issues that arise from the use of our service.
If you could like to lodge a formal complaint, you can do so via the contact methods below.
If you would like to submit your complaint in writing, you can do so using the following address:-
Pounds to Pocket LtdIf you could like to submit your complaint via email, please do so using the following email address:-
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