Contact us with general enquiries about Pounds to Pocket products or services.
Contact us with questions about the application process or to check the status of your loan application.
Contact us to make a late payment or to set up payment arrangements that work best for you.
You can report complaints in reference to Pounds to Pocket loan products, policies or services orally or in writing. This can be done via email at complaint@poundstopocket.co.uk or via phone at 0800 016 3143. Calls are free from landlines, but mobile phone companies may charge up to 40p per minute.
Upon receipt of your complaint, Pounds to Pocket will assign an issue number, review the report, and do our best to resolve the problem via email response by the end of the next business day. If we can't do this, we will send you a prompt written or electronic acknowledgement of your complaint with information on who is dealing with it.
We will negotiate with you and send you our full Final Response within eight weeks of receiving your complaint. If you are not satisfied with our response, you may appeal the decision via email at complaint@poundstopocket.co.uk. We ask you to please state your objections to the decision and include any new evidence to be considered.
Our letter will explain that you will have ultimate recourse to the Financial Ombudsman Service if you remain dissatisfied. If you are dissatisfied with our Final Response, you can ask the Financial Ombudsman Service for an independent review.
You have six months from the date of our Final Response letter to take your complaint to the Financial Ombudsman Service and we will enclose an explanatory leaflet (or provide you with a link to the leaflet) for your information to assist you if you decide to pursue this further course of action. You can contact them at:
Contact Details
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk
Further details are available here.
For press enquiries about Pounds to Pocket, please contact via phone or email.
Pounds to Pocket is a member of the Consumer Credit Trade Association. For press enquires regarding the Consumer Credit Trade Association or personal loan industry, please visit www.ccta.co.uk.
For marketing enquiries about Pounds to Pocket, please contact via email.
If you are looking for information related to our affiliate and leads programme, please find more information here.