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Have you heard? Pounds to Pocket has merged with On Stride Financial.
You can reach out to On Stride Financial's customer support team with any questions regarding your Pounds to Pocket account and/or your current Pounds to Pocket loan.
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Phone 0800 210 0923 |
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Hours Monday - Friday: 08:00 to 16:30 Saturday – Sunday: CLOSED |
Address On Stride Financial PO Box 74347 London EC1P 1YZ |
You can report complaints in reference to Pounds to Pocket loan products, policies or services orally or in writing. This can be done via email at complaint@poundstopocket.co.uk or via phone on 0800 210 0923. Calls are free from landlines, but mobile phone companies may charge up to 40p per minute. The Administrators are working on an Online Claims Portal to make claiming for unaffordability quick and easy. We will let customers know once this Portal is live.
The European Commission has set up an online service to help customers who have a complaint about goods or services bought online from traders in the European Union. If you have a complaint and have not been able to get it resolved, and you applied online, you can complain through the online dispute resolution (ODR) platform.
Use the Online Dispute Resolution (ODR) Platform.
You may need the following information when you use the ODR Platform:
Our name: CashEuroNet UK, LLC
Our email: complaint@poundstopocket.co.uk
Our website address: www.poundstopocket.co.uk.
| Firm Name: | CashEuroNet UK, LLC |
| Period covered in this report: | 1 January 2019 – 30 June 2019 |
| Brands/trading names covered: | Pounds to Pocket, QuickQuid, On Stride Financial |
| Product/Services grouping | Consumer Credit Lending |
| Number of complaints opened | 20,611 |
| Number of complaints closed | 17,291 |
| Percentage closed within 3 days | NA |
| Percentage closed after 3 days but within 8 weeks |
NA |
| Percentage upheld | 24.4% |
| Main cause of complaint opened | NA |