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Contact Us

Have a question? We’re available seven days a week via phone, email or live chat to help you build your personal loan!

Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk.
Representative Example: Amount of credit: £850 for 11 months at £146.30 per month. Total repayment of £1,609.25. Interest: £759.25. Interest rate: 150% pa (fixed). 277.6% APR Representative.

Customer Support

Phone:
0800 016 3106
Email:
Hours:
Monday - Friday: 08:00 to 21:00
Saturday - Sunday: 10:00 to 18:30
Address:
Pounds to Pocket
PO Box 74347
London
EC1P 1YZ

Collections

Contact us to make a late payment or to set up payment arrangements that work best for you.

Phone:
0800 016 3111
Email:
Hours:
Monday - Friday: 08:00 to 21:00
Saturday - Sunday: 10:00 to 18:30

Online Dispute Resolution Platform

The European Commission has set up an online service to help customers who have a complaint about goods or services bought online from traders in the European Union. If you have a complaint and have not been able to get it resolved, and you applied online, you can complain through the online dispute resolution (ODR) platform.

Use the Online Dispute Resolution (ODR) Platform.

You may need the following information when you use the ODR Platform:
Our name: CashEuroNet UK, LLC
Our email: complaint@poundstopocket.co.uk
Our website address: www.poundstopocket.co.uk.

Complaints Publication Data

Firm Name: CashEuroNet UK, LLC
Period covered in this report: 1 January 2018 - 30 June 2018
Brands/trading names covered: QuickQuid and Pounds to Pocket

Product/Services grouping Consumer Credit Lending
Number of complaints opened 21,485
Number of complaints closed 17,653
Percentage closed within 3 days NA
Percentage closed after 3 days but within 8 weeks NA
Percentage upheld 17%
Main cause of complaint opened NA

Press Enquiries

For press enquiries about Pounds to Pocket, please contact via phone or email.

Pounds to Pocket is a member of the Consumer Credit Trade Association. For press enquires regarding the Consumer Credit Trade Association or personal loan industry, please visit www.ccta.co.uk.

Phone:
0800 016 3218
Email:

Marketing Enquiries

For marketing enquiries about Pounds to Pocket, please contact via email.

If you are looking for information related to our affiliate and leads programme, please find more information here.