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Contact Us

Have a question? We’re available 24/7 via phone, email or live chat to help you build your personal loan!

Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk.
Representative Example: Borrow £550 and pay £98.54 per month for 12 months at a fixed interest rate of 172% per year.1 The total charge for credit is £632.50 (all interest). The Total Repayable is £1182.50. 399% APR Representative.

Customer Service

Contact us with general enquiries about Pounds to Pocket products or services.

Phone:
0800 016 3106
Email:
Hours:
24/7

Loan Processing

Contact us with questions about the application process or to check the status of your loan application.

Phone:
0800 016 3108
Email:
Hours:
24/7

Collections

Contact us to make a late payment or to set up payment arrangements that work best for you.

Phone:
0800 016 3111
Email:
Hours:
Monday – Friday: 08:00 to 21:00
Saturday: 09:00 to 17:30
Sunday: 10:00 to 18:30

General

Fax:
0808 234 9327
Address:
Pounds to Pocket
483 Green Lanes
London
N13 4BS

Complaint Resolution Process

You may report complaints in reference to Pounds to Pocket loan products, policies or services via email at resolution@PoundstoPocket.co.uk or via phone at 0800 016 3143. Call free from landlines. Mobile phone companies may charge up to 40p per minute.

Pounds to Pocket will assign an issue number to your complaint, review the report and respond via email within 48 hours.

If you are not satisfied with our response, you may appeal the decision via email at resolution@PoundstoPocket.co.uk. We ask you to please state your objections to the previous decision and include any new evidence to be considered. A Pounds to Pocket manager will review your objections and respond via email within 48 hours.

If your complaint is not resolved to your satisfaction, you may request a review by the Financial Ombudsman Service. You should contact the Financial Ombudsman Service within six months of receiving our final response.

Contact Details
Financial Ombudsman Service (FOS)
South Quay Plaza
183 Marsh Wall
London E14 9SR
Tel: 0845 080 1800
Email: complaint.info@financial-ombudsman.org.uk

Press Enquiries

For press enquiries about Pounds to Pocket, please contact via phone or email.

Pounds to Pocket is a member of the Consumer Credit Trade Association. For press enquires regarding the Consumer Credit Trade Association or personal loan industry, please visit www.ccta.co.uk.

Phone:
0800 016 3218
Email:

Marketing Enquiries

For marketing enquiries about Pounds to Pocket, please contact via email.

If you are looking for information related to our affiliate and leads programme, please find more information here.