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Contact Us

Have a question? We’re available seven days a week via phone, email or live chat to help you build your personal loan!

Warning: Late repayment can cause you serious money problems. For help, go to moneyadviceservice.org.uk.
Representative Example: Amount of credit: £600 for 12 months at £95.37 per month. Total repayment of £1144.44. Interest: £544.44. Interest rate: 140% pa (fixed). 278% APR representative.

Customer Support

Contact us via phone, email or live chat for general enquiries about Pounds to Pocket products or services.

Phone:
0800 016 3106
Email:
Hours:
Monday - Friday: 07:00 to 22:00
Saturday - Sunday: 10:00 to 18:30
Address:
Pounds to Pocket
483 Green Lanes
London
N13 4BS

Collections

Contact us to make a late payment or to set up payment arrangements that work best for you.

Phone:
0800 016 3111
Email:
Hours:
Monday - Friday: 07:00 to 22:00
Saturday - Sunday: 10:00 to 18:30

Complaint Resolution Process

You can report complaints in reference to Pounds to Pocket loan products, policies or services orally or in writing. This can be done via email at complaint@poundstopocket.co.uk or via phone at 0800 016 3143. Calls are free from landlines, but mobile phone companies may charge up to 40p per minute.

Upon receipt of your complaint, Pounds to Pocket will acknowledge the complaint within 5 business days and work to resolve the complaint as soon as possible. We will negotiate with you and work to come to a mutually agreeable solution.

We will send you our final response within 8 weeks of receiving your initial complaint. In this letter we will explain that you will have ultimate recourse to the Financial Ombudsman Service if you remain dissatisfied. If you are dissatisfied with our Final Response, you can ask the Financial Ombudsman Service for an independent review.

You have six months from the date of our Final Response letter to take your complaint to the Financial Ombudsman Service. If you do not refer your complaint in time, the Ombudsman will not have our permission to consider your complaint and will only be able to do so in very limited circumstances. For example, if the Ombudsman believes that the delay was as a direct result of exceptional circumstances. We will enclose a leaflet (or provide you with a link to the leaflet) for your information to assist you if you decide to pursue this further course of action. You can contact them at:

Contact Details
The Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Tel: 0300 123 9 123
Email: complaint.info@financial-ombudsman.org.uk

Further details are available here.

Online Dispute Resolution Platform

The European Commission has set up an online service to help customers who have a complaint about goods or services bought online from traders in the European Union. If you have a complaint and have not been able to get it resolved, and you applied online, you can complain through the online dispute resolution (ODR) platform.

Use the Online Dispute Resolution (ODR) Platform.

You may need the following information when you use the ODR Platform:
Our name: CashEuroNet UK, LLC
Our email: complaint@poundstopocket.co.uk
Our website address: www.poundstopocket.co.uk.


Press Enquiries

For press enquiries about Pounds to Pocket, please contact via phone or email.

Pounds to Pocket is a member of the Consumer Credit Trade Association. For press enquires regarding the Consumer Credit Trade Association or personal loan industry, please visit www.ccta.co.uk.

Phone:
0800 016 3218
Email:

Marketing Enquiries

For marketing enquiries about Pounds to Pocket, please contact via email.

If you are looking for information related to our affiliate and leads programme, please find more information here.