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Frequently Asked Questions

Get answers to some common questions about our merger with On Stride Financial.

What does the merger with On Stride Financial mean for me?

I have an active Pounds to Pocket loan.

Access to your Pounds to Pocket loan will still be available through On Stride Financial, and the payments you owe on your current loan will continue to be owed (and paid) through On Stride Financial.

To access your loan details, account information, loan history and other details related to your Pounds to Pocket loan, please log in via On Stride Financial. Just use the same login information you would use for Pounds to Pocket. If you can’t remember that password, please reset it here.

I’ve paid off my Pounds to Pocket loan.

You can log in to your account with On Stride Financial using the same email and password you used with Pounds to Pocket. If you've forgotten your password, you can reset it here. Once logged in, you’ll be able to view your account details and past loan information.

I’ve never had a loan with Pounds to Pocket.

If you've never had a loan with Pounds to Pocket, but are looking for an instalment loan of £150 – £5,000, consider On Stride Financial. On Stride Financial is operated by CashEuroNet UK, LLC, the same company that operated Pounds to Pocket. Now that Pounds to Pocket no longer lends money in the UK, we refer all of our Pounds to Pocket customers and potential customers to On Stride Financial.

Why did Pounds to Pocket stop lending money?

CashEuroNet UK, LLC operates both Pounds to Pocket and On Stride Financial, and the two companies were offering a very similar product, with overlapping features. By combining the resources of the two and their product offerings, we were able to offer broader loan amounts and create a better loan and better service for our customers.

What type of loan does On Stride Financial offer?

On Stride Financial offers an instalment loan of £150 – £5,000, with repayment terms of six months to three years. For more information on personal instalment loans from On Stride Financial, please check out their Rates & Terms page.

Where can I find help to get out of debt?

We understand that breaking free of your debt can be a challenge. If you’re experiencing financial adversity, we recommend contacting one of these services offering free debt advice:

The National Debtline

A national telephone helpline for people with debt problems in England, Wales and Scotland. Their service is free, confidential and independent.
www.nationaldebtline.org
Helpline
Phone Number: 0808 808 4000
Monday – Friday from 9 a.m. – 8 p.m.
Saturday from 9:30 a.m. – 1 p.m.

Money Advice Service

Independent service set up by the government to help people make the most of their money. Offers free, unbiased money advice.
www.moneyadviceservice.org.uk
Money Advice Hotline
For English, call: 0300 500 5000
For Welsh, call: 0300 500 5555
Monday – Friday from 8 a.m. – 8 p.m.
Saturday from 9 a.m. – 1 p.m.

What are my rights as a data subject?

Portability

You have the right to access and download (port) your personal records and information. This information is limited to information you have provided us and certain information generated by your activities with us. To request your data be ported, you may log into your account and choose to download and send this data. This information will be prepared in a secure format and will then be available shortly after for download. In limited instances, certain data may not be provided upon request if that personal data concerns other individuals or if providing it would result in a release of information covered by our trade secrets or intellectual property rights.

Access

You have the right to access your personal records and information that we hold about you. For access to information provided by you or generated by your activities, you may log in to your account and choose to download this data. This information will be prepared in a secure format and will then be available shortly after for download. For a more complete list of data held about you, including data obtained from third parties, please email GDPR@poundstopocket.co.uk with your request. Please note that this request may take up to 30 days to complete. In limited instances, certain data may not be provided upon request if that personal data concerns other individuals or if providing it would result in a release of information covered by our trade secrets or intellectual property rights.

Rectification

You have the right to update any outdated or inaccurate data held about you, and to complete any incomplete data held by us. You may update personal details or employment data by logging in to your account or by calling 0800 016 3106.

Objection to Processing

You have the right to object to processing where processing is based soley on our legitimate business interests.

If you are currently receiving marketing communications, you are able to change your preferences at any time by one of the following methods:

Via email: Click the "Unsubscribe" link in any email communication and submit your email address on the next screen.

Via the web: Update your contact preferences in your account.

Via SMS: By following the unsubscribe link in your SMS communication.

If you object to our processing based on our legitimate business interests, please note that the processing shall cease only where your rights outweigh our compelling legitimate grounds for processing. You may request this right by emailing GDPR@poundstopocket.co.uk.

Erasure

We will delete or anonymise data when, in accordance with our Data Retention Policy, we no longer need to process it. If we anonymise data, we may continue to use it (in anonymised form) beyond periods specified in our Data Retention Policy. You have the right to request us to delete your data sooner for a number of different reasons, for instance, if it was unlawfully processed and you may do so by sending your request to GDPR@poundstopocket.co.uk. We will review your request and respond within one month.

Restriction of Processing

You have the right to request us to limit the use your data for a number of reasons, including if you have requested we correct data about you, you have objected to our use of your data, and if you believe your data was processed unlawfully, or if you need us continue to store your data for legal reasons related to you. Please note that in the event you request restriction, we will continue to store it according to our Data Retention Policy. If you would like to request restriction please email GDPR@poundstopocket.co.uk.